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| General
Question |
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Q:
How can I place an order? |
| Q:
How can I download a purchased product? |
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| Q:
How do I get a refund? |
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| Q:
Is there a contact address through which I can contact
you for some more information about your exam guides? |
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| Q:
Will my personal information be shared with any
third-party? |
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| Product
Related Questions |
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| Q:
What exactly is in your practice exams? |
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| Q:
Are your exam guides guaranteed? |
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| Q:
Are the questions and answers in your guides
relevant to the exam? |
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| Q:
Are your exam guides updated and how often are they
updated? |
| Q:
Are your updates free and, if so, how can I get
the update to my exam guide? |
| Q:
In what format are your exam guides and do I need
any other program to use them? |
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| Purchase
Related
Questions |
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| Q:
I have placed an order for an exam guide, when and
how will I receive it? |
| Q:
Will I get a receipt for my purchase? I need it
to claim a refund from my employer. |
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| Q: How
can I place an order? |
| A:
You can order exam.ws products by following few
easy steps. |
- Add
the exams that you want to purchase to your
shopping cart by clicking "Order Now"
button corresponding to desired product on products
page.
-
The product will be added to your shopping cart.
You may add more products by clicking "Add
More" button and remove a product by clicking
on "Remove" Button on the shopping cart.
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When the required products are added to your shopping cart, click
"Checkout" button.
-
Sign in using your user name (e-mail address)
and password - New users have to create their user
id and password.
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Once you are signed in you will be
taken to secure page (128 bit SSL) of
our payment gateway.
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On this page provide your billing information
and credit card Information.
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Click "Make Purchase" button to complete the
transaction.
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If your transaction is successful check your
e-mail inbox to receive the download
instructions.
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| Q: How
can I download a purchased product? |
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A:
To access your login area, go to exams.ws website
http://www.exams.ws
, click the ‘Login’ link
http://www.exams.ws/db/download
on the home page.
Please follow the three easy steps to download product(s):
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Enter your user name,
user password and
invoice number and click "Submit Button".
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Click on product download button corresponding
to each product.
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Enter your product password for download,
which is given in the email sent after the confirmation
of the order..
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| Q: How
do I get a refund? |
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A:
If you sat for the exam at a Prometric Center,
email your scanned official test score report. If you
took the exam at a VUE testing Center, send your registration number and your
validation number through "contact us" section of
our website.
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| Q: Is
there a contact address through which I can contact you
for some more information about your exam guides? |
| A:
Yes, Just email us through "contact" page and we will respond
to all your queries without delay. |
| |
| Q: Will
my personal information be shared with any third-party? |
| A:
At Exams.ws we respect your privacy and we despise spam
mail as everyone else does. We therefore will not provide
any information pertaining to our customers to any third-party
or company. |
| |
| Q:
What exactly is in your practice exams? |
| A:
Our practice exams simulate the question in the actual
exam and have accurate answers. |
| |
| Q:
Are your exam guides guaranteed? |
| A:
Absolutely. Visit our money back guarantee page for more
details. |
| |
| Q:
Are the questions and answers in your guides relevant
to the exam? |
| A:
Absolutely. These are the questions that you will see on
your real exam. If they weren’t, we would have not come with
a guarantee. Furthermore, our answers have been thoroughly
researched by certified experts in the IT industry. |
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| Q:
Are your exam guides updated and how often are they updated? |
| A:
We continuously review and update our exam guides as the
certification vendors often change the skills that they
test in the exams. In this way we ensure that our exam
guides are current, relevant and of advantage to our customers. |
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| Q:
Are your updates free and, if so, how can I get the update
to my exam guide? |
| A: All
of our exam guides come with updates that are free for
a period of 6 months after your initial purchase. These
updates are available in the member area that you will
have access to once you have made your purchase. |
| |
| Q:
In what format are your exam guides and do I need any
other program to use them? |
| A:
All our exam guides are available in pdf file format. You
will need Acrobat Reader to view them. The latest version
of Acrobat Reader, may be downloaded for free from Adobe
site. |
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| Q:
I am hesitant about using my credit card online. Will
my credit card Information be secure if I place an order
at you site? |
|
A:
Absolutely. Security of our customer’s confidential
information is of utmost importance to us. We therefore
use a trusted third party vendor, paypal, an
internationally renowned money transfer and credit card
processing company. All your credit card information is
processed through them on their secure network. We never
see any of your confidential information and no
confidential information about you will ever be stored
anywhere on our server. |
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| Q:
I have placed an order for an exam guide, when and how
will I receive it? |
| A:
Your credit card is immediately processed once you submit
your order and an e-mail is automatically generated with
password and download instructions for you to download the
product. If you face any problem after a successful credit
card transaction and do not receive the instructions - do
e-mail us at info@exams.ws
and the said download instructions and password shall be
manually sent within 4 to 6 hours. |
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| Q:
Will I get a receipt for my purchase? I need it to claim
a refund from my employer. |
| A:
A receipt is automatically emailed once you complete
your purchase. |
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| Q:
When I try to open the exam guide that I bought, I get
an error message that states: “There was an error
opening this document. The viewer cannot decrypt the document”.
Is there something wrong with this particular file? |
| A:
This error message is displayed when you use an older
version of Acrobat Reader to open a document that has
been encoded with the latest version of Adobe Acrobat. All
of our exam guides are encoded with the latest version
of Adobe Acrobat. Some of the older versions of Acrobat
Reader are not compatible with the new features in the
latest version of Adobe Acrobat. You must download Adobe
Acrobat Reader to open our exam guides. |
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